Frequently Asked Questions
Have a question? Here are answers to the ones we hear most often. If you can't find what you're looking for, contact us. We're happy to help.
Orders & Shipping
Which countries do you ship to?
We ship across India and to the United States, United Kingdom, Canada, Australia, United Arab Emirates and Nepal. Please note that international orders are final and are not eligible for returns or refunds.
How much does shipping cost and how long will delivery take?
Shipping charges and delivery options for your address are shown at checkout before you pay. Delivery times depend on your location and the courier. All delivery times are estimates.
How can I track my order?
Once your order ships, you will receive an email with your order and tracking details. You can also log in to your account to see your order status.
Can I cancel or change my order?
Orders can only be cancelled before they are shipped. Please contact us as soon as possible at sambridhhi.com@gmail.com.
Returns & Refunds
Do you accept returns?
Yes, for orders delivered within India. You can request a return within 7 days of delivery. The item must be unused, unopened, with its original seal intact and in its original packaging. For hygiene reasons, oils, attars, skincare, soaps, body care and incense cannot be returned once opened or used. Unused Rudraksha jewellery can be returned within 7 days. Sale items and gift kits are not returnable. See our full Return & Refund Policy.
Can I return an international order?
No. Orders delivered outside India are final and are not eligible for returns, exchanges or refunds. If an international order arrives damaged or you receive the wrong item, email us within 48 hours of delivery with photos and we will send a free replacement.
How do I return an item?
Email us at sambridhhi.com@gmail.com within 7 days of delivery with your order number, the item and photos of the product and packaging. Once your return is approved, we will share the return address and instructions. Return shipping is paid by the customer unless the item was damaged, defective or wrong.
My order arrived damaged or I received the wrong item. What should I do?
We're sorry! Please email us within 48 hours of delivery with your order number and clear photos (and an unboxing video, if you have one). Once we verify the issue, we will send a free replacement.
When will I get my refund?
For orders within India, once we receive and inspect your return, approved refunds go to your original payment method within 10 business days. Your bank may take a little extra time to show it.
About Our Products
Is your sandalwood oil pure?
Yes. Our Pure Sandalwood Oil is natural and undiluted, and is obtained from heartwood by steam distillation. To learn how to tell pure sandalwood oil from fake, read our guide: How to Identify Pure Sandalwood Oil vs Fake Sandalwood Oil.
Do your attars contain alcohol?
No. Our attars are alcohol-free perfume oils. Apply a small amount to your pulse points, such as the wrists, neck and behind the ears, for a long-lasting fragrance.
How should I use essential oils?
Essential oils are concentrated. Add a few drops to a diffuser, or dilute them in a carrier oil (such as coconut or almond oil) before applying to skin. Do a patch test first. Keep oils away from eyes and out of reach of children. Do not swallow them. If you are pregnant, nursing or have a medical condition, consult your doctor before use. Our diffuser guide explains more.
What does "bambooless incense" mean?
Bambooless incense sticks have no bamboo core, so you smell only the fragrance and not burning wood. They burn cleaner with less smoke. Browse our incense range.
Are your Rudraksha beads real?
Our Rudraksha chains, bracelets, malas and jewellery sets are made with authentic, natural Rudraksha beads. See the Wearables collection.
Are your products suitable for sensitive skin?
We use natural ingredients, but every skin is different. Always check the ingredients on the product page and do a small patch test before first use. Stop using a product if irritation occurs.
How should I store my products?
Keep oils, attars and skincare in a cool, dry place away from direct sunlight, with the cap tightly closed.
Still Have Questions?
Email: sambridhhi.com@gmail.com
Phone: +91 95602 98117
Or send us a message on our Contact page.